Privacy Policy

1. Who we are

Sinolink Agent ("Sinolink", "we") operates the Sinolink website and mobile app, providing product sourcing from Chinese marketplaces, warehousing in China, consolidation, international shipping to Nigeria, and wallet payment services. Contact: Support@sinolinkagent.com.ng.

2. Data we collect

• Account data: full name, email address, phone number, password (stored encrypted/hashed), and your assigned China warehouse code.
• Order data: Buy-for-Me requests, product links and images you submit, quotations, orders, tracking numbers, parcel weights/dimensions, and photos of your parcels taken at our warehouse.
• Payment data: wallet balances and transactions, bank transfer references, and payment confirmations. Card payments are processed by Paystack — we never see or store your card number, CVV or PIN.
• Delivery data: shipping destination, receiver name, phone and address.
• Technical data: login timestamps and device/browser information used for security.

3. How we use your data

• To source, purchase, warehouse, consolidate and ship your orders.
• To process wallet funding and payments and keep financial records.
• To send transactional notifications (quotes, payment confirmations, warehouse arrivals, shipping updates) by in-app notification and email.
• To prevent fraud and secure your account (e.g. wallet PIN, password reset).
• To comply with legal, tax and customs obligations.

4. Sharing

We share data only with service providers needed to fulfil your orders: payment processing (Paystack), email delivery, logistics/courier partners, and Chinese marketplace suppliers (only the details needed to purchase and ship your items). We never sell your personal data.

5. Retention

Order, shipment and financial records are retained as required for accounting, dispute resolution and customs compliance. Expired unpaid quotations are cleaned up automatically — bulky product images are deleted and only a minimal audit record is kept.

6. Your rights & account deletion

You can access and update your profile at any time. You may delete your account from Profile → Delete Account in the website or mobile app: after confirming your identity, your account is scheduled for permanent deletion with a 30-day grace period (logging in again cancels it). After the grace period your personal data is permanently removed; financial records required by law are retained in anonymised form. You can also email Support@sinolinkagent.com.ng for any privacy request.

7. Security

Passwords are hashed, wallet actions can be protected with a PIN, and all traffic is encrypted over HTTPS. Payment card details are handled exclusively by Paystack.

8. Changes

We will post any changes to this policy on this page. Continued use of Sinolink after changes means you accept the updated policy.